This Privacy Policy explains how LAKEFRAME LLC, doing business as Vol Home Buyers (“we,” “us,” or “our”), collects, uses, and protects your information when you visit volhb.com or contact us. By using our website or submitting your information, you agree to the practices described here.
Information we collect
When you submit a form or contact us, we may collect:
- Your name and contact details (phone number and email address)
- The address and details of the property you want to sell
- Information you choose to share about your situation and timeline
- Technical data such as your IP address, browser type, and pages viewed, collected automatically through standard web analytics
How we use your information
We use the information you provide to:
- Evaluate your property and prepare a cash offer
- Contact you by phone, text message, and email about your inquiry and offer
- Respond to your questions and provide customer service
- Improve our website and services
- Comply with legal obligations
SMS text messaging terms
By providing your phone number and checking the consent box on any form on this site, you expressly consent to receive calls and text messages, including by automated means, from LAKEFRAME LLC (Vol Home Buyers) at the number provided. Consent is not a condition of any purchase or service.
- Program description: Messages relate to your property inquiry, scheduling, cash offers, and follow-up communication.
- Message frequency: Message frequency varies based on your interaction with us.
- Cost: Message and data rates may apply, depending on your mobile carrier and plan.
- Opt out: You can cancel SMS messages at any time by replying STOP to any message. After you reply STOP, we will send one final message confirming you have been unsubscribed, and you will receive no further texts.
- Help: Reply HELP to any message for assistance, or contact us at (865) 236-1036 or info@volhb.com.
- Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.
We will never share or sell your mobile opt-in information or phone number to third parties or affiliates for their own marketing purposes. Text messaging consent is not shared with any third parties.
How we share information
We do not sell your personal information. We may share limited information with trusted service providers who help us operate our business (for example, our website host, customer relationship tools, and email or SMS delivery providers), strictly so they can perform services on our behalf. We may also disclose information when required by law or to protect our legal rights. As stated above, mobile opt-in data and phone numbers are never shared for third-party marketing.
Data retention and security
We keep your information only as long as needed to provide our services and meet legal requirements, and we use reasonable administrative and technical safeguards to protect it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices
You may opt out of text messages by replying STOP, and you may request that we update or delete your information by contacting us using the details below. You can unsubscribe from marketing emails using the link in any such email.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact us
LAKEFRAME LLC (Vol Home Buyers)
Knoxville, TN 37931
Phone: (865) 236-1036
Email: info@volhb.com